How to return items in store with your phone
Short answer: find the right receipt on your phone, show the barcode at the counter if one is detected, then present the receipt image. This can make the return easier, but acceptance always depends on the merchant's policy.
Step 1 — Find the right receipt
Before heading to the store, find the product's receipt. With a returns app, fast search by merchant, product or date saves you from digging.
Step 2 — Show the barcode when available
Many merchants scan the receipt barcode to find the transaction. When that barcode is detected, ReFound can display it on screen. Availability depends on the receipt and the merchant.
Step 3 — Present the receipt image
Show the readable receipt image, even if the original paper has started to fade. The useful information (merchant, date, items, payment method) is grouped in one place.
- Barcode shown when detected
- Receipt image ready to present
- Useful information grouped together
What if the receipt is on someone else's phone?
Your partner is at the store, but the receipt is on your phone? ReFound lets you share the receipt quickly so they can present the useful information.
Frequently asked questions
Can you return an item with a digital receipt?
Often yes, but it depends on the merchant's policy. Some accept digital proof of purchase, others prefer the original receipt.
Can the store scan the barcode from my phone?
When the barcode is detected and displayed by ReFound, many merchants can scan it. It depends on the receipt and the merchant.
Is a return guaranteed with ReFound?
No. ReFound makes it easier to present the useful information, but acceptance depends on the merchant's policy and the product.
Can I present a receipt shared by my partner?
Yes. Family sharing lets you present the useful information of a receipt received from a loved one, based on merchant policy.
Go further
Present the right receipt, simply
ReFound helps you find and present the right receipt, with the barcode when available, to make returns easier.
Free to download. Available on iPhone.