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We're here to help you get the most out of ReFound.
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info@refoundapp.caFrequently Asked Questions
Which retailers are supported?
All of them! You can scan any receipt from any store and use it for a return, with the barcode when the receipt has one. For a list of popular retailers like Canadian Tire, RONA, Home Depot, Walmart, IKEA, Costco, Best Buy, Sports Experts, Decathlon, BMR, Canac, Dollarama and Giant Tiger, items are also enriched with the real product name, a photo, a link and sometimes the warranty when available. We're constantly adding new retailers.
Is my receipt data secure?
Yes. Your receipts stay private and protected. ReFound never stores your full payment card numbers, and we never sell your personal information.
Where is my data stored?
Your receipts are kept on your device, with the option to turn on cloud backup so you can find them when you need them. Images backed up to the cloud are kept in private storage and are not publicly accessible. ReFound's main database is hosted in Canada.
How does receipt scanning work?
When you scan a receipt, we use AI services (OpenAI, Google Gemini, Anthropic) to extract information such as merchant name, items, prices, and dates. We only share the receipt image with these services for processing - no other personal data.
Can I export or delete my data?
Yes. You can view and export all your data in the app. You can delete individual receipts or your entire account at any time. When you delete data, it is permanently removed from our servers.
What about warranty reminders?
ReFound tracks warranty expiration dates and return deadlines for your purchases. You can enable notifications to receive reminders before warranties expire. This feature can be turned on or off in your settings.